FAQs
🧾 Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
Can I place an order by phone?
Can I place an order by phone?
Currently, we do not accept telephone orders. Please place your order online—it’s easy and secure.
How can I track my order?
How can I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email directly from the courier (such as Royal Mail or DPD) with your tracking link. Simply follow the link to track your parcel. You can also log in to My Account > My Orders to check your order status.
What if there is a problem with my order?
What if there is a problem with my order?
Please email us at hello@fluffifabrics.com with your order number and details. We'll do everything we can to resolve the issue quickly.
I didn't receive all off my order?
I didn't receive all off my order?
Contact us with your order number and we’ll check the issue for you. Incomplete orders are rare, but we’re here to help if it happens.
🔁 Returns & Exchange
What is your returns policy?
What is your returns policy?
We accept returns on eligible items in original condition. Samples, clearance fabrics, and ‘Seconds’ are non-returnable and non-refundable.
Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
Email us at hello@fluffifabrics.com with the subject “Return Request” and your order number. We’ll guide you through the process.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
We do not offer direct exchanges. Please return the original item (if eligible) and place a new order.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Returns are typically processed within 3–5 working days after we receive the item. Refunds may take a few more days to appear depending on your bank.
Where do I send my return?
Where do I send my return?
Please contact us before returning any item. Only returns approved via email will be given a return address. Unauthorised returns may not be processed.
🚚 Shipping & Tracking
How long does shipping take?
How long does shipping take?
We offer three UK Mainland delivery options:
- Next Working Day Delivery – £7.99
Order before 1 PM (Mon–Thu) to receive your parcel the next working day. - Standard Delivery – £4.99
Delivered within 2–4 business days. Free for orders over £45.00. - Saturday Delivery – £12.99
Order before 1 PM Friday to receive it on Saturday.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes! Choose Next Day or Saturday Delivery at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn't been dispatched yet, we may be able to change it. Contact us as soon as possible.
Do you ship internationally?
Do you ship internationally?
Yes. International shipping charges are calculated based on the total weight of your order. You can estimate the cost at checkout.
When will my order be dispatched?
When will my order be dispatched?
Orders placed before 1 PM (Monday to Friday) are usually dispatched the same day. Orders after that will go out the next working day.
📦 General Queries
Can I request fabric samples?
Can I request fabric samples?
Yes! Select the “Add a Sample” option on product pages. Samples are 6x6 inches, priced at £1 each + postage.
Are your fabric colours accurate online?
Are your fabric colours accurate online?
We photograph our fabrics in natural light, but colours may vary depending on screen settings. If colour accuracy is important, please contact us before ordering.
Will my fabric be sent in one piece?
Will my fabric be sent in one piece?
Yes, we send all fabrics in one continuous length unless otherwise requested.
Will my fabric be folded or rolled?
Will my fabric be folded or rolled?
Most fabrics are sent folded. Larger orders may be rolled.
What are 'Clearance' fabrics?
What are 'Clearance' fabrics?
These are discounted due to minor flaws or being end-of-roll. They’re a great bargain but non-refundable.
Do you have a physical store?
Do you have a physical store?
Yes, we have a physical store located in Leicester. You're welcome to visit and explore our fabric collections in person.
💳 Payments
What payment methods do you accept?
What payment methods do you accept?
We accept a wide range of secure payment methods, including:
- Credit & Debit Cards: Visa, MasterCard, American Express, Maestro, Discover, Diners Club, UnionPay
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
- Other Options: PayPal
All transactions are processed securely for your peace of mind.
🔐 Privacy & Security
Is my personal data safe?
Is my personal data safe?
Yes. We use SSL encryption to protect all personal data, and only share necessary information with our delivery partners.
Can I delete my account and personal data?
Can I delete my account and personal data?
Yes. Please email us at hello@fluffifabrics.com and we will delete your data in line with privacy regulations.
👤 Your Account
Can I update my email address or password?
Can I update my email address or password?
Click ‘Forgot Your Password’ on the login page and follow the instructions. If you have any issues, reach out to us for support.
Can I delete my account and personal data?
Can I delete my account and personal data?
Yes. Log in to your account, go to Account Information, and you can update your details.
How can I view my past orders?
How can I view my past orders?
Log in and go to My Account > My Orders to view your full order history.
🧵 Wholesale Enquiries
Do you offer wholesale discounts?
Do you offer wholesale discounts?
Yes! If you're purchasing 150+ metres of a single fabric, you may be eligible for a discount. Please contact us at hello@fluffifabrics.com for wholesale pricing.
❓ Still Need Help?
Contact Us
Contact Us
Feel free to reach out via our Contact Page or email us at hello@fluffifabrics.com — we’re happy to help!
